We made HERA for you, please let us know what you think.
Return and Refund Policy
We want you to feel completely confident in your Hera purchase. If something isn't right, we're here to make it right.
Returns
We accept returns on unopened, unused products within 30 days of delivery. To be eligible:
- The product must be unopened and in its original packaging.
- Your request must be submitted within 30 days of the delivery date.
- Your order must have been purchased directly through our website.
Please note: Return shipping costs are the responsibility of the customer. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
Once we receive and inspect your return, we'll process your refund within 5–7 business days. Refunds are issued to the original payment method.
How to start a return
Reach out to us at the contact details above before sending anything back. Include:
- Your order number
- The reason for your return
We'll reply within 2 business days with the return address and next steps.
Damaged or incorrect orders
If your order arrived damaged, defective, or wasn't what you ordered, please contact us within 14 days of delivery with a photo and we'll send a replacement at no charge — no return required.
What we don't cover
- Opened or partially used products
- Requests submitted more than 30 days after delivery
- Orders purchased through a third-party retailer (please contact the retailer directly)
- Return shipping costs